Reference

Your Rights and Our Obligations on 0k Baji

These legal terms set out what you can expect from us and what we ask of you when you use 0k Baji — covering account eligibility, wallet use through bKash, Nagad, and Rocket, and how disputes are handled.

Account EligibilityWallet TermsJurisdiction RulesDispute ProcessPolicy Updates
0k Baji Your Rights and Our Obligations on 0k Baji
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our terms apply to your account, or you need to raise a formal dispute, our support team handles legal and account queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, have your transaction reference ready before you contact us.

Live Chat Open the chat widget from any page in your account dashboard. Legal and account queries are routed to a specialist during staffed hours.
Email Support Send detailed legal or dispute queries to our support address. Include your account ID and the relevant transaction reference for faster handling.
Help Centre Our Help Centre carries the current version of all policy documents. Check there first for term definitions, eligibility conditions, and wallet rules.
ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Account security and data handling are not afterthoughts — they are built into how the platform processes every login, deposit, and withdrawal. Here is what we do on our side to keep your account and personal information protected.

Data Retention

We retain account and transaction records for the period required under applicable financial regulations. You can request a summary of your stored data by contacting support with your account ID.

Cookie Use

We use session and analytics cookies to keep you logged in and to understand how the platform is used. You can manage cookie preferences from the settings menu in your account.

Wallet Verification

Before processing a withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches the name on your account. This step protects you from unauthorised withdrawals.

Account Access Requests

To request a copy of your data, correct inaccurate details, or close your account, contact support via live chat or email. We action verified requests within a reasonable timeframe.

Legal Questions We Hear Most Often

These are the questions we get most often about our legal terms, account eligibility, and data handling. If your question is not here, reach out through live chat or email.

Eligibility depends on your age and the laws of your region. You must meet the legal age requirement in your jurisdiction and access the platform only from regions where online gaming is permitted under local law.

We may suspend or permanently close accounts that breach our terms. This includes providing false registration details, using a payment wallet not registered in your name, or attempting to manipulate game outcomes.

Contact our support team via live chat or email with your account ID and a data access request. We will provide a summary of the personal and transaction data we hold on your account.

Yes. Raise a dispute through live chat or email and include your bKash or Nagad transaction reference. Our team reviews wallet transaction disputes and responds with findings within a reasonable period.

We notify you of material changes through your account dashboard. Continuing to use the platform after the notified effective date means you accept the updated terms. You may close your account before that date if you do not agree.

Yes. Access and eligibility depend entirely on the laws of your region. We do not override local law, and it is your responsibility to confirm that using the platform is permitted where you are located.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.